BellPlan

Help & support

Effective: April 27, 2026 · Last updated: May 14, 2026

We’re here to make BellPlan work for your school. The fastest way to reach a human is to email us — we’ll get back within one business day during the beta period.

Support email: support@bellplan.app

What to include in a support email

  • Your school name (so we can find your account quickly);
  • Your role in BellPlan (admin or view-only — or just your job title, like principal or front office) — this helps us spot permissions issues fast;
  • A short description of what you tried and what happened;
  • A screenshot if a UI element is involved — CMD+Shift+4 on macOS / Win+Shift+S on Windows.

Common questions

I forgot my password.

Use the “Forgot password” link on the sign-in page (or go straight to the reset form) and we’ll email you a reset link right away. If the email doesn’t arrive, check your spam folder, then email support@bellplan.app and we’ll help directly.

I never received my invitation email.

Ask your school administrator to resend the invite. The fastest path is for them to open Settings → Team in BellPlan, find your row, and click “Resend invite.” Check your spam folder for an email from notifications@bellplan.app in the meantime.

How do I delete my account?

For staff accounts: ask your school administrator to remove you from the school. The next time you sign in your account will be deactivated within the school. For school administrators who want to terminate the whole school’s account, email us at the support address above. We will export your data and confirm deletion in writing.

How do I export my school’s data?

BellPlan keeps your data exportable at every point of the lifecycle — trial, paid, expired, or terminated. School administrators can request a full export at any time by emailing the support address. We return a downloadable archive within five (5) business days.

Can I use BellPlan on my phone?

Yes — BellPlan is built mobile-first. The same URL renders an optimized layout on phones and tablets. A native iOS / Android app is on the roadmap but not yet shipped.

I’m a procurement reviewer. Where’s the DPA?

Our standard template is published at Data Processing Addendum, with the full subprocessor list at Subprocessors. During beta we sign DPAs by email rather than through an in-app signature flow. Email privacy@bellplan.app with the subject line “DPA request for [your school name]” and we’ll send a signature-ready copy the same business day.

Status and incident updates

We will email school administrators directly if BellPlan experiences a service-affecting incident lasting longer than fifteen (15) minutes, and follow up with a written incident report within three (3) business days. There is no public status page during the beta period.

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